Knowledgebase

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 Are your Dedicated Servers Fully Managed or Un-managed?.

All our dedicated servers are fully managed. Having fully managed dedicated server from Umbrella...

 Difference between Shared Hardware firewall and Dedicated Hardware firewall

Dedicated Cisco ASA 5505 Hardware Firewall :- A dedicated hardware firewall can help to protect...

 Do I require a dedicated IP address of my website?

Not necessary, but having a dedicated hosting IP address offers you numerous benefits. You will...

 Do you include a backup service with the Dedicated Server Hosting plans?

We include a 25 GB remote backup space for free of cost with all our dedicated servers but for...

 Do you provide RAID Configurations with your UK Dedicated Servers?

We offer RAID 1, RAID 5 and RAID 10 options with our dedicated servers. RAID 1 configurations...

 How long does it take for my server to be setup?

As all our servers ar cutom built, typically it will take 72 hours for your sever to be fully...

 Is there any money back guarantee on Dedicated servers ?

We offer 14 day money back guarantee only in case of hardware failure or if the hardware is not...

 What Brand of servers/Chassis do you use for the Servers?

We use only branded Chassis from Dell and we use latest state of the art Intel CPUs for our servers.

 What Operating systems do you Support ?

We Support Debian 4.x, CentOS 5.x, Fedora Core 9/10 and RHEL 5.x, Ubuntu 8.10 and FreeBSD 6.x /...

 What are private nameservers and how do I set them up?

Private nameservers are where your domain points to our nameservers so that your customers do...

 What are the RAM specifications?

Our Servers advertised on our website are equipped with DDR2, ECC, SD RAM.

 What control panels do you support on your Dedicated servers ?

We offer cPanel/WHM and Plesk Control panel on our Linux Dedicated servers for additional pricing...

 What does dedicated server management include?

All Umbrella Host Dedicated Servers are fully managed and monitored round the clock. When you...

 What is your uptime Guarantee for Dedicated servers?

We offer 100% network and power uptime guarantee on all our dedicated servers.

 What types of Hard drives (HDD) do you use and what is the speed of those drives ?

We use SATA drives on our servers advertised on our website, all of our SATA drives have a speed...

 Whats your Datacenter Connectivity, uplink for each Dedicated Hosting Server?

In total we have 20,000mbits of network connectivity for our Servers. We have 2 x 10 Gbps uplinks...

 Where are your servers based ?

Our Servers are based in Maidenhead, County Berkshire & Milton Keynes, Buckinghamshire...

 Which ISPs do you use for network connectivity of your Datacenter / Servers?

Our network transit connections are currently to Level 3, Tiscali, and Deutsche Telekom. We also...

 Which platform should I choose: Linux or Windows?

The judgment to choose a hosting platform for your website should depend on the applications...