Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints. We aim to provide you with quality services and exeptional customer service.
Our staff in all our departments will ensure that you receive the highest level of courtesy at all times. All departments will ensure that sufficient time is given to your queries and support requests.
We will never sell your personal details to other companies. All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet or on PCI compliant servers with our payment processor for maximum protection. All your personal information is held in accordance with the Data Protection Act 1998.
Your invoices will be available to you on-line and will have 24 hour a day access to all your financial information via your customer portal. You will have the ability to view your invoices in a printer-friendly format. We guarantee accurate and reliable billing information.
All complaints will get a formal response within 24 hours. Complaints will be fully documented and confirmed with you. A senior member of staff will see and respond to all complaints. On escalation one of the directors will personally look into your complaint.
We aim to give you the lowest possible prices for your Web Hosting, Servers & VPS packages and Domain Registrations. We don't have expensive call centres, so we can pass on these savings to you - making our hosting incredibly good value!
Looking to move to Umbrella Host? Need some sales advice?
Speak to our Sales Department on 0871 8111 507*.
*Please note this line is strictly for sales NO support will be given.
We'd love to help you! Just click here to request support and we'll reply as quickly as possible.