Knowledgebase

Articles

 Can I get copies of my invoices online?

Yes. Go to Umbrella Host Client Area, then choose the "View Your Invoices" option.

 I don't seem to be able to be able to add a new contact under Manage Contact & Billing Info?

The address fields must be completely filled in with relevant information which includes the...

 Is there a fee for domain transfers?

Fees for domain transfers to Umbrella Host depend on the type of domain being transferred. All...

 What happens if I exceed my bandwidth?

For the Free packages, exceeding your monthly bandwidth limitation will result in a notification...

 When I try to check out the Complete Purchase button is greyed out?

This can be for a number of reasons. Check the following : 1) The payment methods selected is...

 Will I be advised of the renewal of my domain?

Yes you will. We will start emailing you in respect of this 30 days before the date of renewal...